RevOps and Executive Operations

Ready to take your skills to the next level in a fast paced, technology-forward industry where you will have the opportunity to work with cross-functional teams to have an immediate impact on the business? Urban Insight is looking for a talented and highly organized RevOps + Executive Operations professional to become a central support hub for our revenue-generating (i.e. Sales) and back-office Operations functions. This person will work closely with our COO, CEO, and Director of Client Development, and various department heads to support the growth of Urban Insight.

This is the right role for an assertive and organized individual with a passion for process and a proven ability to manage multiple priorities seamlessly. The role is an even split between revenue operations and executive support (initially our HR needs). If you are excited by not only executing on established playbooks but by the prospect of owning and improving key business processes in sales, marketing, and HR, this role is a great fit for you.

Responsibilities

• Sales & Marketing Operations: Assist the Director of Client Development by ensuring sales processes are followed, from initial outreach and research to proposal creation using AI tools. You will organize key documents, manage the proposal calendar, and capture + follow-through on action items from partner meetings.
• Client Onboarding: Once a deal closes, you will facilitate the client onboarding process. This includes scheduling internal kickoff meetings, creating handoff documents, and assisting Project Managers with deck assembly to ensure a smooth transition from sales to production.
• HubSpot & Systems Management: Own the cleanliness and effectiveness of our revenue systems, primarily HubSpot. This includes grooming data, managing renewal and close dates, building reports and dashboards, enriching data from lists, and ensuring data integrity across all platforms.  This also includes setup of outbound sequences to enable the Revenue team for outreach (using tools like Apollo, Reply.io, Instantly, etc.).
• HR & Recruiting Support: Monitor and manage the entire recruiting pipeline. This involves posting roles, working with hiring managers to understand their needs, managing the candidate workflow, scheduling interviews, and supporting the on-boarding of new employees.

Success Metrics

In your first 3 months

• Become an expert in Urban Insight business development, sales, and marketing processes and tools.
• Demonstrated a clear understanding of HubSpot, including reporting, lists, and configuration, and are maintaining data cleanliness across all revenue systems.
• Successfully taken ownership of the recruiting pipeline, oriented with all department leads on their hiring needs, and are independently managing the candidate workflow.
• Built effective working relationships with the CEO, COO, and key department heads, understanding their needs, and reliably executing daily support tasks in sales, marketing, and HR.

By the end of the first year

• Established as a trusted operational partner, proactively identifying and suggesting improvements to internal sales and recruiting workflows and tools.
• Designed and implemented tangible improvements to the sales and recruiting workflows, demonstrably increasing efficiency and accuracy.
• Demonstrated mastery and reliability across the full spectrum of your responsibilities, from HubSpot grooming to client onboarding and HR administration.
• Successfully taken ownership of expanded operational duties, such as managing the performance review cycle, and administering HR surveys.

Qualifications

• Minimum 3 years experience in similar revenue operations and/or executive operations role.
• Demonstrated ability to set up and manage a business development process.
• Demonstrated HubSpot configuration experience.
• Demonstrated experience with recruiting workflows and tools (e.g., JazzHR, ADP, Predictive Index, etc).
• Demonstrated experience with AI tools (ChatGPT and other agents).
• Assertive and organized individual who is highly motivated and tenacious.
• Minimum CEFR C1 level with English.
• Prioritization and time-management skills.

Nice to Have

• Experience with Reply.io (or similar), Apollo, Instantly, and LinkedIn Outbound.
• Project management experience in a support, Chief of Staff, or similar capacity.
• Experience in a digital or other marketing agency.

Location & Availability

This position is available for fully remote work to individuals outside of the U.S. Minimum of 4 hours overlap with 9am - 6pm Pacific Time required.

Your Career Path

This position offers a significant career path within Urban Insight. The role is designed to expand based on performance. A high-achieving team member will grow from owning support tasks to managing entire operational processes, such as owning the content repository, managing the performance review cycle, and taking primary responsibility for revenue operations.

About Urban Insight

Urban Insight is a leading digital agency. We are a team of 30+. We work with some of LA’s best-known institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum. We’re the top-ranked Web development agency in Los Angeles, according to Clutch, an independent analyst. We run on the Entrepreneurial Operating System.

Why Work At Urban Insight

• We work with you to create a career path that works for you.
• Work from anywhere in LATAM.
• The average employee tenure is 6.5 years.
• We're stable; We've been in business for 25 years, and continue to grow each year.
• We offer a casual and flexible working environment with plenty of opportunities for growth for the right candidate.
• We believe in a reasonable life/work balance and enjoy 40-hour work weeks.
• We allocate time for training and professional development.
• Learn about using the Entrepreneurial Operating System (EOS) in a rapidly-growing agency.

Compensation

We offer a competitive salary which depends on your qualifications, experience, education, and certifications. Our salary package includes:

• Total compensation $7,500,000 - 9,750,000 COP per month
• Paid time off (25 days including holidays).
• Performance and compensation reviews annually.
• Annual customized training plan and time to work on it.

To Apply

Please apply on this page. This position is open until filled.

Thank you for your potential interest in working with us at Urban Insight.